Frequently asked questions
Customer help and answers
Answers based on the current store, shipping and return information.
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
Which carrier is used?
The listed Standard shipping carrier is USPS. The shipping origin is 880 E California Ave, Arcata, California, 95521, United States.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Is there a restocking fee?
No restocking fee is charged for eligible returns.
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
What is the order cutoff time?
The published order cutoff time is Weekdays 5 PM Pacific Time. Processing begins according to the Shipping Policy.
How can I contact the store?
Email support@nemooutdaor.shop or call 5592662784. Support availability is Weekdays 9 AM to 5 PM.